The Instrument. The Conflict LensTM is an assessment tool that is completed by individuals and then debriefed as part of a training session or training module on conflict resolution. It asks respondents to focus on one or two actual conflicts and to examine their thoughts, behaviors, and feelings in the process of managing the conflict(s). It also asks people to reflect on the outcomes of the conflict(s). The instrument is available to certified facilitators and is available online in the following languages:
- English
- Spanish
- French
- German
- Russian
- Croatian
- Polish
- Japanese
- Korean
- Brazilian Portuguese
The Model. At the heart of the instrument are ten behavioral dichotomies in managing conflict, such as Controlling versus Complying and Affiliating versus Alienating. This model provides individuals with a new vocabulary for talking about conflict resolution. Based on research comparing constructive and destructive conflicts, the model prescribes basic steps toward managing conflict constructively. More importantly, it allows people to see their range of options and choose behavior that is appropriate for the situation.
The Process. The Conflict Lens is used as part of a training program on conflict resolution. Individuals see their own results as well as the results for the group they are in. They are guided through a process of learning about the model, studying their results, and engaging in an open, healthy discussion of conflict. The group results summarize what people are in conflict about, who they are in conflict with (e.g., peers or direct reports), what strategies people are tending to use, and how the group's constructive conflicts differ from their destructive conflicts. Consequently, groups are able to talk about conflicts and develop a shared insight into how conflict should be handled in the future. Certified facilitators are available to conduct the training in your organization or you or your employees can be certified to conduct the training.