Why conflict skills are urgently needed

In these uncertain times, when money is short and competition high, conflict is on the rise.   Yet many people and organizations are not prepared to manage it.  Conflict is an immense distraction, one of the largest barriers to performance in the workplace.  Billions of dollars in personnel time are wasted by managing conflict poorly.  The problem is particularly acute at the very top of organizations, where executives can waste time, energy, opportunity, and money by avoiding conflict or allowing it to become destructive. 

By building the conflict resolution skills of its employees, organizations can avoid this waste and be more prepared to manage the inevitable change and conflict of the future.